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Privacy Policy

Privacy & Security Policy

Commitment to Privacy

Flourish Marketing Pty Ltd and Flourish Promotional Marketing Ltd (“Flourish”) is committed to protecting your privacy. We comply with privacy legislation in Australia and the UK, including the Privacy Act 1988 (AUS) and the Data Protection Act 1998 (UK).

This Privacy Policy outlines how we manage your personal information.

Information We Collect

We only collect personal information necessary to provide our services. This may include:

  • Details you provide when engaging our services
  • Communications between you and Flourish
  • Information from email lists, surveys, or contact forms
  • Data submitted for recruitment or employment purposes
  • Information gathered via cookies and browsing activity on our website

You can browse most of our website without providing personal information. However, some services may be unavailable unless the requested information is provided.

How We Use and Disclose Personal Information

We use your personal information for purposes including:

  • Delivering services or products you request
  • Providing updates, advice, or service information
  • Processing payments and issuing invoices
  • Communicating promotional offers (unless you opt out)
  • Managing employment or supplier relationships
  • Conducting market research, risk management, or website development

We may share your personal information with trusted third-party providers (e.g., IT services, delivery companies, recruitment partners), but only for specific purposes, and always under confidentiality obligations.

Cookies

Our website uses cookies to improve your experience:

  • Comment Cookies: If you comment, you can save your name/email for future visits (1-year duration).
  • Login Cookies: Used to remember your login status and screen preferences (2 days to 1 year depending on settings).
  • Editor Cookies: Stored briefly when editing or publishing posts.

Cookies do not contain personal data unless you provide it.

Confidentiality and Non-Disclosure

We treat all client and personal information as confidential. We offer a bilateral Non-Disclosure Agreement (NDA) for added protection before any work begins.
To pre-sign our NDA, contact:

  • Jacoba Dalziel (AU): +61 2 9420 2499
  • Louise Etson (UK): +44 20 7205 2588

External Links

Our website may contain links to other websites. Please note: this Policy does not apply to external sites, and we are not responsible for their content or privacy practices.

Data Security

We use a range of physical and digital safeguards to protect your personal data. These include:

  • Locked storage for hard copies
  • Firewalls and access controls for digital records

However, no internet transmission is completely secure. You transmit information at your own risk, but we take all reasonable steps to protect data once received.

Accessing or Updating Your Information

You can request access to your personal information at any time. If the information we hold is inaccurate or out of date, please contact us so we can update it.

Requests can be made via email: promo@flourish.marketing

We may charge a reasonable fee for access, and if we must refuse access (in line with privacy laws), we will explain why.

Questions or Complaints

If you have any questions about this policy or concerns about how we handle your information, contact us at promo@flourish.marketing or use the contact page on our website.

Disclaimer

The information on our website is general in nature and should not be relied upon without speaking with us directly. Your specific needs may require tailored advice.